CLINICAL PROCESS IMPROVEMENT

To understand the clinical process in any specialty area, we begin by looking through the eyes of the patient.  We literally follow patients through the system to "experience" the current process.  From both a clinical and a cost perspective, Phase 2 Consulting can help to analyze and reengineer the following:

1. admissions and intake: number of entry points and duplicate information

2. aggregation of patients

3. care delivery options

4. pathway or protocol use; admission and discharge criteria

5. timeliness of intervention

6. regulatory requirement interpretation

7. documentation methodologies

8. managerial competencies

9. nursing practice and competencies

10. patient education staff utilization and productivity

11. used for financial data

12. patient satisfaction

13. post-discharge care

14. service deficits

15. facility analysis and planning